Welcome to SocialEats Kuwait (“SocialEats,” “we,” “our,” or “us”). SocialEats is the GCC’s premier hospitality group, where culinary dreams come to life. We are driven by a vision to develop and manage unique food and beverage concepts, delivering extraordinary and evolving dining experiences to every guest. We value your trust and take your privacy seriously. This Privacy Policy (“Policy”) explains how we collect, use, share, and safeguard your personal information, and what choices you have about your data. If you have questions, please contact us at info@socialeats.com.
2. Scope
This Policy applies to all websites, subdomains, applications, and digital platforms operated by SocialEats Kuwait (“Sites”), as well as in-person interactions at our restaurants, hospitality venues, and events (“Services”). By using our Sites or Services, you consent to this Policy and agree to our Terms of Service.
3. Information We Collect
We collect only the information that is necessary to provide our Services.
A. Information You Provide - Guests & Customers: name, email, phone number, billing/shipping address, payment information, dining preferences, reservations, loyalty program activity. - Business Clients & Partners: contact details, billing/payment information, business records. - Event Visitors: contact details and, where required, government-issued ID for verification. - Job Applicants: contact details, employment and education history, licenses, certifications, CV/resume.
B. Information Collected Automatically We may collect IP address, device identifiers, browser type, operating system, pages viewed, referral links, approximate location, and engagement with our emails. Location data may also be collected if you enable location-based services.
C. Information From Third Parties We may receive information from social media platforms, payment processors, reservation platforms, and marketing partners.
D. Inferences We may derive insights about your preferences and interests based on your interactions with us.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our Sites, remember your preferences, analyze performance, enhance security, and deliver personalized offers. Types include: Necessary cookies, Preference cookies, Analytics cookies, Advertising cookies. You can manage cookies in your browser. Disabling them may limit certain features.
5. Why We Collect Information
- To provide our Services, process reservations, purchases, and payments. - To communicate with you about reservations, promotions, and offers. - To improve our Sites, menus, and services. - To comply with Kuwait laws and maintain records. - To evaluate job applications. - With your consent, for other disclosed purposes.
6. When We Disclose Information
We may share your information with service providers, affiliates, partners, advertising networks, or as required by law. We may also share aggregated or anonymized data for research and business purposes.
7. Your Privacy Choices
You may unsubscribe from marketing emails or reply STOP to SMS messages. You may manage cookies via browser settings. You may request to access, update, or delete certain information, subject to Kuwait law obligations.
8. Children’s Privacy
Our Sites and Services are not intended for children under 16. We do not knowingly collect data from children.
9. International Data Transfers
Your data may be transferred to or processed in other countries where our partners and providers operate. We use safeguards consistent with applicable Kuwait and GCC regulations.
10. Links
Our Sites may link to third-party websites. Their practices are governed by their own privacy policies.
11. Security
We use reasonable measures to protect your information, but no system is 100% secure.
12. Retention of Personal Information
We retain personal information only as long as necessary to provide our Services, comply with Kuwait laws, or resolve disputes. We may de-identify data instead of deleting it.
13. Your Privacy Rights under Kuwait Law
As a resident of Kuwait, you have rights under Kuwait’s data protection and electronic privacy regulations, including the right to know what personal data we collect, the purposes for which it is used, and to request access, correction, or deletion of your information, except where we must retain it under Kuwaiti law (for example, financial transaction records). To exercise these rights, please contact us at info@socialeats.com with subject “Kuwait Privacy Rights.”
14. Your Rights under GCC Privacy Regulations
If you are a resident of another GCC country, you may have similar rights under applicable local regulations, including access, correction, deletion, or restrictions on use of your personal information. You may submit requests to info@socialeats.com.
15. Changes to This Privacy Policy
We may update this Policy from time to time. We will post updates here and indicate the effective date. Where required by Kuwait law, we will notify you directly.
16. Contact Us
SocialEats Kuwait Sharq, Kuwait City, Kuwait Email: info@socialeats.com